Jumu’ah – Olive

Return Policy:At Thobed, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward return policy to make the process as seamless as possible.Conditions for Returns:Time Frame: You may return items within 10 days of receiving your order.Original Condition: Items must be returned in their original, unworn, and undamaged condition.Packaging: Please return items in their original packaging to prevent damage during transit.Reason for Return: Kindly include a note specifying the reason for the return.How to Initiate a Return:Contact Us: Reach out to our customer service team at info@thobed.co.za to initiate the return process.Provide Information: Please provide your order number, item description, and reason for the return when contacting us.Return Authorization:  Wait for our confirmation and return authorization before sending the items back.Return Address: 95 7th Avenue, Melville, JohannesburgRefund Process:Once we receive and inspect the returned items, we will initiate the refund process. Refunds will be issued to the original payment method within 7-9 business days.Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing Thobed.Delivery Process:Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase.Processing Time: Our team will process and pack your order with care. Please allow 1-2 business days for this stage.Shipment Notification: Once your order is shipped, you will receive a shipment notification email with tracking details.Nationwide Flat Rate: Enjoy the convenience of nationwide delivery at a flat rate of R180.Estimated Delivery Time: Delivery times may vary, but you can typically expect your order to arrive within 3-7 business days after shipment.Tracking Your Order: Use the provided tracking information to monitor the progress of your delivery. Visit the carrier's website (thecourierguy.co.za) for real-time updates.Secure Delivery: Our trusted delivery partners will ensure your package reaches you securely. Please provide accurate delivery details to avoid any delays.Delivery Confirmation: Once your order is delivered, you will receive a confirmation email. If you are unavailable, the carrier may leave instructions for collection or redelivery.Note: In the event of any issues or concerns with your delivery, please contact our customer service team at info@thobed.co.za for prompt assistance.Thank you for choosing Thobed. We appreciate your trust, and we're committed to ensuring a smooth and reliable delivery experience for you.